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Privacy and Security Policy Cappadociaballoontour.net has created this privacy statement to demonstrate our strict commitment to privacy. This policy outlines our personal information processing practices. If you provide us with your personal information, we will handle it in accordance with this policy. Balon Kapadokya encourages you to read this privacy policy and the privacy policy of all websites you visit. When you submit a claim form or contact us directly by email, phone or fax, your information is used in the following ways: Account info These tell us more about who you are and how we can contact you to give you accurate and prompt answers. Email Correspondence It is used to raise and respond to any issues and questions and will never be used to distribute information about site updates for future communications, unless requested. Security This site has security measures to protect the loss, misuse and alteration of information under our control provided by our Service Provider. We take great care in protecting your privacy and will not share any or personal information unless ordered by a court. We reserve the right to make changes to this Statement to provide accurate and up-to-date information on practices and regulations regarding the protection of personal data. In addition, in the event of a material change in the Notice, relevant persons will be notified by appropriate means. This Statement has been prepared to provide information about which personal data Cappadociaballoontour.net processes within the scope of its commercial activities, the purposes of processing, the parties to which personal data is transferred and the purposes of these transfers. This Statement covers the following channels through which personal data is collected: 1. What personal data do we process? Personal data processed by our company differ according to the nature of the legal relationship established with our company. In this context, the categories of personal data collected by our Company through all channels, including Digital Media, are as follows: Identity Information (Personal data provided during use of privileged services such as name, surname, identity and passport number provided by Cappadociaballoontour.net and its business partners. ) Contact Information (Personal data number, social media contact information, address, etc. provided when creating an account on our Website or App, making a seat reservation on the plane or making use of privileged services such as e-mail address, telephone number, mobile phone provided by Cappadociaballoontour.net and its business partners. .) Front Passenger Information (“API”) (name, nationality, date of birth, gender, type and number of travel documents, issue and expiration date, as well as personal data regarding the issuing authority) Information about Family and Relatives (identity information, contact information, children of the person concerned, profession and education information about his spouse, etc.) Customer Transaction Information (personal data recorded in channels such as call centers, credit card statements, box office receipts, customer instructions including reservation, purchase, cancellation, postponement, and other changes to an individual’s instruction or request) Transaction Security Information (website password, etc. information provided during the use of products and services offered in digital environments) Physical Environment Security Information (Entry/exit logs, visit information, camera and audio recordings, etc.) Audit and Inspection Information (information on all kinds of records and transactions regarding the legal request of the data owner and the exercise of our rights) Special Categories of Personal Data (data such as race, ethnicity, political opinion, philosophical belief, religion, special categories of personal data processed, limited to the situations expressly stipulated in the law and where necessary for the Company’s activities and with your explicit consent), sect and other beliefs, disguise and clothing, association, organization and union memberships, health and sexual life, criminal convictions and security measures, and biometric and genetic data) Marketing Information (reports and evaluations containing information about preferences, tastes, usage and travel habits that can be attributed to the data owner and used for marketing purposes, targeting information, cookie records, data created within the scope of data enrichment processes, survey records, satisfaction surveys, campaigns and as a result of direct marketing activities) information and evaluations obtained, etc.) Request/Complaint Management Information (information and records collected regarding requests and complaints regarding our products or services, and information contained in reports regarding the conclusion of such requests by our business units, etc.) Audio-Visual Information (photos, camera and sound recordings, etc.) 2. Transfer of personal data Personal data may be shared with group companies, business partners, public institutions and private persons authorized by law within the framework of the conditions and purposes regarding the processing of personal data specified in Articles 8 and 9 of the Law. It is carried out in accordance with the procedures and principles specified in Article 9 of the Law and the decisions of the Personal Data Protection Board. 3. Storage of personal data Our company determines the retention periods taking into account the applicable laws and data processing purposes. In this context, we take into account, where appropriate, the statute of limitations and legal obligations regarding the processing of personal data in particular. When the purpose of processing personal data ends, the data will be deleted, destroyed or anonymized unless there is another legal reason or basis allowing the personal data to be stored. 4. Principles on personal data privacy Our company acts in accordance with the following principles in all data processing activities. “Acting lawfully and in good faith”, “Authenticity and timeliness”, “Processing for specific, clear and legitimate purposes”, “Relevant, limited and proportionate”, as long as specified in the relevant law or necessary for the relevant purpose” 5. Use of digital platforms Your personal data may be processed during your use of the Digital Platforms in order to manage and operate the Website, to carry out activities to optimize and improve the user experience of the Website and the Application, to identify, support and support the ways in which the Website is used. improve the use of location-based tools to manage your online accounts and inform you about services available near you. If you want to benefit from the products and services offered, your personal data will be processed only to enable you to benefit from these products and services. 6. Data owners’ exercise of rights You can easily exercise your above-mentioned rights and send us your related requests easily from the contact information below. The requests of data owners regarding the above-mentioned rights will be finalized by us within thirty days at the latest, in accordance with the limitations stipulated by the Law. In principle, data subject requests will be concluded free of charge. However, Cappadociaballoontour.net reserves the right to charge a fee from the tariff determined by the Board if the request requires additional costs. Our company may request certain information from the data subject to determine that the applicant is actually the Data Owner, and additional questions may be asked to the applicant to clarify the issues regarding the applications. Cappadociaballoontour.net Aydinli medium mah. No. 11 Goreme/ Nevsehir 51080 +90 536 443 6262 info@cappadociaballoontour.net 7. Data security We take all appropriate technical and organizational measures to protect your personal data and reduce the risks associated with unauthorized access, accidental data loss, deliberate deletion or damage to personal data. In this direction, our company; Provides data security by using other software and hardware including virus and other malware protection systems, firewalls and intrusion prevention systems, Access to personal data within our company is carried out in a controlled process on the basis of unit / role / application, in accordance with the nature of the data and within the framework of authority, Ensures the necessary inspections for the implementation of the provisions of the Law in accordance with Article 12 of the Law, To ensure the legality of data processing activities through internal policies and procedures, Implements stricter measures to access special categories of personal data, In case of external access to personal data due to outsourced service procurement, our Company undertakes to comply with the provisions of the Law on the relevant third party, It takes the necessary measures to inform all its employees, especially those who have access to personal data, about their duties and responsibilities within the scope of the Law.

컨디션

All Hot Air Balloon Flights are sold subject to the following conditions:

*** If you only paid the deposit, you will pay the remaining balance in CASH only by coming to our office in Göreme. Our companies DEFINITELY do not accept payment by Credit Card. In addition, any online payment method (paypal, mail order, etc.) is not accepted.

Prices include insurance for all hot air balloon flights.

1- All our passengers have to share their passport photos and the hotel information they will stay in Cappadocia 7 days before the reservation date with the tour operation via whatsapp (+90 543 197 0050) or e-mail (info@cappadociaballoontour.net). The reservations of our guests who do not share their passport photos and hotel information may be canceled and the right not to be refunded by the operation authorities of the paid deposit is reserved.

2-Only the pilot and the General Directorate of Civil Aviation have the authority to decide whether a flight will take place or not. You can follow this on the flag on our site.

3-In order to get a full refund, the balloon tour must be canceled by the reservation operator.

4-The person named in the contract will be considered the leader of the group and therefore accepts these terms and conditions on his behalf and for all persons named, added or changed in the reservation form.

5-All prices shown are valid on the date the website is online. The information provided here is based on the latest available information. We reserve the right to change the described itineraries, services, facilities, prices or vehicles without any liability for compensation or reimbursement.

6- In case your airline flight date changes, there may be a price change on the date you want to make your next reservation. Before booking the balloon tour, let's make sure that your return flight ticket time is 4 hours after the end of the balloon tour (07.00 am), since the airport travel time is at least 1 hour in order not to risk and miss your flights. Balloon Tour end time depends on sunrise and changes seasonally.

Confirmation Policy

Balloon or Tour Reservations can only be confirmed when deposit or full payment is received by Paypal or credit card of Cappadociaballoontour.net. The deposit can vary from 20% to 50% depending on the tour and the season peak.

Weather Cancellation / Delays

If the balloon tours are canceled due to weather conditions, there may be a price change on dates other than the flight date, as there is a dynamic price. We can only postpone your flight to the next day if we have availability. We do not promise to reschedule your flights as the following days may be full.

If the balloon tour is canceled due to weather conditions on the reservation date you have made, the prices may change one day later due to the busyness of the region and companies. Our company is not responsible for these changes.

If the flight is canceled due to weather conditions, you can reschedule to another day (if available) or in case of no availability, you can get a full refund only for weather conditions and company-induced cancellations.

If the weather is not suitable, flights may be delayed until the next morning, so we recommend that you book by the first morning you are available or the day of your total stay in the region to avoid missing your flight. In case of unavailability due to weather conditions or company, you will receive a full refund.

Cappadociaballoontour.net has limited liability. Cappadociaballoontour.net cannot be held responsible for any delay or change in the program, machinery or equipment failure, strike, theft, loss/damage to luggage, injuries caused by war or terrorist activities (threatening or actual), weather conditions or any related matter. Any such loss or expense must be borne by the customer.

We reserve the right to change any part of the itinerary or carrier used at any time. Announced prices may change due to price increases due to increases in fuel prices and similar reasons. In such a case, each passenger may be required to pay an additional amount for the journey that reflects this increase.

Should the equipment fail, Cappadociaballoontour.net has 24 hours to resolve the issue by repairing it or replacing it with another one. No refund will be made in this regard.

Cappadociaballoontour.net reserves the right, in its sole discretion, to reject, accept or remove any tour member participating in the trip at any time prior to flight, unless this is in line with the general enjoyment and well-being of other members. No refund will be made in this regard.

If the customer does not participate in the flight, the money paid cannot be refunded. And the entire cost of the reservation will not be refunded.

Considering the weather conditions, we recommend that you wear sports shoes and comfortable clothes.

If we have to cancel the flight due to weather conditions, we will refund the full amount through your banks, which can take up to 5 working days.

Tour reservations can also be made by phone, e-mail or fax. There is no charge for making and canceling a reservation. Date change is free of charge unless any change is made less than 48 hours before the flight. You can also send an e-mail to info@cappadociaballoontour.net if you have special requests or want to make a reservation manually.

Refund Policy

Customers who wish to cancel one of their tours for any reason, including health or family reasons, are subject to the following fees:

29 days or more notice for tours:

Cancellation is accepted by Cappadociaballoontour.net. If you paid in full we will refund 70%, no refund if you only paid a deposit.

No refunds will be made for any reservation if you give notice 29 days or less before the reservation date.

Revalidation

You do not need to reconfirm your balloon tour after receiving a written confirmation. Please contact us only if your hotel or tour date changes.

In case of a change in the pick-up time, one of our representatives will inform your hotel the night before the flight.

Refunds and flight cancellations

A hot air balloon is highly dependent on the weather and especially the speed of the wind. Only the pilot and the General Directorate of Civil Aviation have the authority to decide whether a flight will take place or not. We reserve the right to cancel a flight at any time until the moment of departure due to unsuitable weather conditions.

If the flight is cancelled, you can reschedule for another day or get a full refund.

In order to receive a full refund, the balloon tour must be canceled by the balloon operator.

If you cancel your reservation

The cancellation fee policy will apply after you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase at no additional cost.

Please note that the cancellation fees below are calculated based on the date we receive your Cancellation Request email and the tour date.

Cancellation fee will apply

*If less than 24 hours, 100% of the Booking Price (No Refunds)

*50% of the Booking Price 24-48 hours before the departure date

*0% (Full Refund) of the Booking Price 2 days or more before departure

*Individual reservation cancellations (1-5 people) must be made at least 48 hours before the flight time. Cancellations must be made at least 72 hours for small groups of 6-14 people, and at least 1 week before the tour date for groups larger than 14 people.

*All cancellations must be made directly via cappadociaballoontour.net, not through service providers.

*For refunds processed via wire transfer, applicable wire transfer fees will be deducted from the overall refund amount.

*We will process your cancellation/refund request within 1 to 5 days.

Pickup time, departure time and location

It is the customer's responsibility to ensure that everyone on the customer's side is in the right pick-up location at the right time. (We recommend you be ready 10 minutes before pickup time). The customer's e-ticket/e-voucher will provide the information you need regarding the pick-up time and location or departure point.

Please read the tour reservation slip and e-ticket clearly to ensure that you have entered the correct date on which you want to take the tour. There may be no changes or refunds, so it is the customer's responsibility to ensure that the correct date and time is displayed.

지불

All balloon tour prices are in Euro, but we accept payments in US Dollars and Turkish Lira.

20% of the total price is taken as a deposit, the rest can be paid in CASH ONLY on the day of the tour.

If you pay with your credit card, you may pay an extra fee or commission per person.

All our prices are valid for the season, per person, unless otherwise stated, and include VAT and insurance.

Children

We will not fly children under the age of 6 or shorter than 110 cm. A child under 12 must be accompanied by a responsible adult. It is your responsibility to inform us of the child passenger's age.

The information stated on this website is correct to the best of our belief.

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